Mo complements - Shipping and policy changes
In "MO" the most important thing is that you are happy with your purchase. That is the main objective of our policy of shipping and returns.
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Shipments

Delivery time of your purchase is 24 to 72 hours, depending on the means of delivery in your area. In any case, if you want to know the shipping status please contact us and we’ll revise your order..

Exchanges and returns

In “MO” the most important thing is that you are happy with your purchase.

MO ACCEPTS EXCHANGES AND RETURNS:

If you are not satisfied with your purchase, you can exchange it for another item or return it quickly and easily. You have a period of 15 days from the receipt of the item.

HOW TO DO IT?

Please send an email to mocomplements@gmail.com indicating the reference number and the reason for the exchange and/or return.

Once we have validated the exchange/return, the best way to return the unwanted item is to send it in a padded envelope and by certified post to the following address:

MO COMPLEMENTS S.L.

Plaça Rebés número 9

AD500, Andorra la Vella

ANDORRA

When we have received the package, we will send you an email confirming the receipt of the item and will proceed to the exchange or refund of the item.

EXPENSES OF AN EXCHANGE OF ITEM:

As the customer, you will only be charged the shipping expenses of the item to our address. The shipping cost of the new item will be free of charge.

If the price of the new item is superior to the price of the returned item, you will be charged the difference in to the same account in which the first payment was made.

On the contrary, if the price of the new item is inferior to the price of the returned item, the difference will be reimbursed in to the same account in which the first payment was made.

EXPENSES OF A RETURN:

As the customer, you will only be charged the shipping expenses of the item to our address.

The price of the returned item will be reimbursed in to the same account the first payment was made.

When payment has been made by MO COMPLEMENTS S.L., you will receive a confirmation email. Within a maximum of 3 working days, the payment will be made effective.